Customer Care

It is our goal and pleasure to provide you with a joyful experience when purchasing our products. Your feedback and comments are the most important way we can build a continually satisfying customer service experience for you each time you shop our store. Please reach out if your experience has been anything other than satisfying. You can contact us at dragonflyhollowstudiollc@outlook.com with feedback that will help us provide a better experience for you and for all of our customers. Please feel free to contact us if you have had a splendid experience too. We’d love to hear from you!

Returns & Exchanges

We accept returns. You can return like-new items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price less shipping charges and a credit will automatically be applied to your original method of payment.

 

Only regular priced items may be refunded. Sale items, custom orders and art prints are non-refundable.

 

To follow-up on the status of your return, please contact us at: dragonflyhollowstudiollc@outlook.com.

 

Exceptions:
Some items are non-refundable. These include: Art Prints in any size. All Custom Orders. All Sale Items.

Shipping

To return the item you purchased, please mail it to:
Dragonfly Hollow Studio LLC
4658 Park Acres Drive
Oak Harbor, WA 98277

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. We do not accept C.O.D. returns. We do not guarantee that we will receive your returned item. You are responsible for any loss or damage during shipment. Items that are damaged during return shipping are not eligible for a refund. In the event returned items arrive in damaged condition, we will inform you immediately. It is your responsibility to contact the shipping company for an insurance
claim. We will make every reasonable effort to cooperate with the shipping company to get your insurance claim accepted. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Payment Methods

You make a difference! We appreciate your business and support of our mission to spread a little Joy and Inspiration through Art.

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For your convenience we accept the following methods of payment:

©2020 Dragonfly Hollow Studio LLC.  All Rights Reserved.

Designed by New Eve Creative.

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